Find the Perfect Plan

You can use the video assistance platform for a wide range of remote support and inspection tasks.

Typical use cases include:

• Remote inspections (claims, risk assessment, underwriting, maintenance)

• Customer support and troubleshooting, guiding customers step-by-step

• Onboarding and equipment handovers, especially for rentals or service operations

• Remote repair guidance to avoid unnecessary site visits

• Virtual walk-throughs and documentation, capturing photos, videos, and case data

The platform helps you reduce travel time, speed up decisions, and deliver a smoother experience for your customers and operations team

No. Participants do not need to install an app to join a video session.

They simply open a secure link sent via SMS or email and can join directly in their browser — whether they’re using a smartphone, tablet, or laptop, Android or iOS powered device. Most modern browsers are supported. This makes it easy for customers, field staff, and partners to connect instantly without downloads, accounts, or technical setup.

Data storage can occur for assets collected during the video session, e.g., photos or reports, and for the live video feed. Assets are stored automatically whereas the video stream is only captured when recording is activated by the user. All data is stored securely in the cloud for the duration defined in your plan.

Each case — including recordings, photos, notes, and metadata — is kept for the configured storage period and then automatically deleted. This ensures that data is retained only as long as needed for your operational or legal requirements and supports GDPR-aligned data minimisation.

If you prefer not to store any data in the cloud, we can also provide a “no storage” configuration upon request.

In this mode, collected images and information are only available for download at the end of the session and are not stored afterward.

After subscription termination, data remains available for export for a limited period (up to 90 days), after which it is permanently deleted.

Yes. You can switch plans at any time and add more users whenever you need.

When you sign up, you automatically start in the Free Tier, giving you instant access to the platform with no commitment. You can upgrade to any paid plan directly from within the platform, and the new features and limits become available immediately.

If you later want to reduce your plan, downgrades take effect at the end of your current subscription period to ensure smooth continuity of service.

You can also manage your team flexibly:

• Add or remove users at any time within the user limits of your plan

• Expand to a higher tier anytime if you need more team member capacity

Slack and Teams are collaboration tools — our platform is purpose-built for remote inspections, guidance, and documentation.

While Slack or Teams work well for internal communication, they are not designed for structured remote inspections or customer-facing sessions. Our solution DLEGATE provides capabilities that chat and meeting apps don’t offer:

• No app installation needed for customers or external participants

• Guided inspection workflows instead of generic video calls

• High-quality photo capture with device-optimised images (not screenshots)

• Automatic case documentation including photos, notes, timestamps, and metadata

• Configurable data retention

• Invite links via SMS, enabling frictionless customer engagement

• Purpose-built tools like pointers, annotations, zoom control, and device switching

In short:

Slack and Teams help people talk.

DLEGATE helps people inspect, document, guide, and resolve issues remotely — with the structure and data quality your operations need.

FaceTime and WhatsApp are consumer communication tools — DLEGATE is built for professional remote assistance and inspections.

While consumer apps are designed for personal conversations, they are not suited for structured, customer-facing business processes.

DLEGATE is different because it offers:

• No app installation required — customers join via a secure browser link

• Cross-platform and OS-independent usage, working across iOS, Android, Windows, and macOS

• No app-to-app dependency (e.g. WhatsApp-to-WhatsApp or iPhone-to-iPhone)

• Guided workflows tailored to inspections, support, and claims

• High-quality photo capture optimised for documentation, not screenshots

• Structured case files with photos, notes, timestamps, and metadata

• Configurable data retention and EU/EEA-based storage by default, with appropriate safeguards where required

In short:

FaceTime and WhatsApp connect people on the same apps.

DLEGATE connects businesses and customers — securely, professionally, and across any device.

We offer simple and flexible billing options.

Paid plans can be paid by credit card or via SEPA bank transfer via our payment service provider. Subscriptions are billed monthly or annually and are typically based on a 12-month subscription term.

All payment details and plan changes can be managed directly within the platform, making billing easy and transparent.

Yes. DLEGATE can be customised and integrated to fit your existing workflows and IT landscape.

Depending on your requirements, this can include integrations with systems such as Zendesk, as well as single sign-on (SSO), customised questionnaires, tailored workflows, and automated data exchange between DLEGATE and your internal applications.

As these integrations and configurations are specific to each organisation, they are typically provided as part of a custom setup. Please contact us to discuss your requirements and identify the best configuration for your use case.

Data protection and GDPR compliance are built into the platform by default.

Video session data is processed and stored primarily in the EU/EEA. In case data is transferred outside the EU/EEA, appropriate safeguards are applied in line with GDPR. Data retention is configurable, and optional setups such as no cloud storage are available for stricter requirements.