Frequently Asked Questions

You can use the video assistance platform for a wide range of remote support and inspection tasks.
Typical use cases include:

• Remote inspections (claims, risk assessment, underwriting, maintenance)
• Customer support and troubleshooting, guiding customers step-by-step
• Onboarding and equipment handovers, especially for rentals or service operations
• Remote repair guidance to avoid unnecessary site visits
• Virtual walk-throughs and documentation, capturing photos, videos, and case data
• The platform helps you reduce travel time, speed up decisions, and deliver a smoother experience for your customers and operations team

No. Participants do not need to install an app to join a video session.

They simply open a secure link sent via SMS or email and can join directly in their browser — whether they’re using a smartphone, tablet, or laptop, Android or iOS powered device. Most modern browsers are supported. This makes it easy for customers, field staff, and partners to connect instantly without downloads, accounts, or technical setup.

Participants can join by clicking the secure meeting link in their invitation. Alternatively, they can enter the session PIN on the general join page.

Yes. You can capture high-resolution snapshots at any time during the video inspection. All captured images are stored in the session gallery.

All snapshots are automatically stored in the session gallery and remain available after the meeting ends.

Yes. After the meeting ends, you can generate a PDF report containing all captured images and annotations.